Privacy Policy

Kept Commercial Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (built on WordPress and Elementor), interact with our online Gravity Forms, or submit inquiries and employment applications.

2. Information We Collect

We collect information directly provided by you when filling out forms on our website, as well as technical data gathered automatically:

  • Contact & Service Inquiries (Gravity Forms): When you request a quote or submit a contact inquiry, we collect your full name, email address, phone number, business/company name, service location, and message details.
  • Career & Employment Applications (Gravity Forms): When you submit a job application, we collect sensitive applicant data required for hiring evaluation. This includes contact details, employment history, resume uploads, professional references, background check consent authorization, and (where requested and permitted by law) tax identification or Social Security Numbers (SSN).
  • Automated Data & Cookies (WordPress & Elementor): As you navigate our site, core WordPress functionality and Elementor page builder scripts automatically collect technical data such as IP address, browser type, operating system, referring URL, pages viewed, and timestamps.

3. How We Use Your Information

We process your personal information for specific operational and business purposes:

  • Service Quotes & Delivery: To calculate commercial cleaning estimates, schedule service appointments, and respond to customer service requests.
  • Recruitment & Employment Vetting: To evaluate applicant qualifications, conduct candidate background checks, verify work history, and communicate employment decisions.
  • Website Functionality & Performance: To optimize site loading speeds, maintain secure server connections, and display page layouts properly via Elementor and WordPress.
  • Administrative Communications: To send transaction records, form submission confirmations, and operational updates.

4. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. Data is shared only with trusted vendors operating under strict confidentiality agreements:

  • Technical Infrastructure: Web hosting platforms and form plugin processors (Gravity Forms) that process and transmit entry data securely.
  • Screening & HR Partners: Third-party background check services and HR processors evaluating job candidates.
  • Legal Compliance: Government bodies or law enforcement agencies when mandated by law, court order, or legal proceedings.

5. Protection of Sensitive Applicant Data

We employ technical, physical, and administrative measures to safeguard sensitive personal data submitted via applicant forms.

6. Cookies and Technical Tracking

Our website uses essential functional cookies and session identifiers provided by WordPress and Elementor to ensure proper site navigation, form functionality, and page performance. You may block cookies through your browser settings; however, certain interactive forms may not function as intended.

7. Data Retention

We retain personal information only for as long as necessary to complete the purpose for which it was collected or to fulfill legal, tax, and regulatory compliance obligations. Applicant data is retained through active hiring windows or as required by applicable employment record laws, after which it is securely deleted or destroyed.

8. Your Privacy Rights

Depending on applicable legal frameworks (such as state privacy rules across North Carolina and US federal standards), you maintain the right to:

  • Access & Correction: Request a copy of the personal data we hold about you or request corrections to inaccurate records.
  • Deletion: Request the erasure of your personal details, subject to legal recordkeeping obligations.
  • Opt-Out: Unsubscribe from non-essential communications at any time.

9. Contact Us

To exercise your privacy rights or ask questions regarding this Privacy Policy, please contact Kept Commercial Cleaning:

  • Company Name: Kept Commercial Cleaning
  • Physical Address: 432 Foster Avenue, Charlotte, NC 28203
  • Email: info@keptcc.com
  • Phone: 803 431 9431
Kept Commercial Cleaning Favicon
Free Quote